Terms of Service

1. Who we are

The epody customer portal ("epody", "we", "us") is operated by Qivo Innovation Ltd trading as epody, a company registered in the United Kingdom. Contact: info@eprim.co.uk.

2. The service

epody provides a software-as-a-service platform for reviewing, scoring and improving product page content and structured product data ("the Service"). Access is provided on a subscription basis with per-cycle SKU allowances as described on the billing page.

3. Your account

You must provide accurate information when signing up and are responsible for keeping your credentials secure. You must be authorised to act on behalf of the company you register. You are responsible for all activity performed under your account.

4. Subscriptions, billing and cancellation

• Subscriptions renew automatically at the price shown on the billing page until cancelled.
• Upgrades take effect immediately and are pro-rated. Downgrades take effect at the next renewal.
• You can cancel at any time; access continues until the end of the current billing period.
• SKU allowances reset on your monthly billing anchor. Unused allowance behaviour is described on the billing page.
• Payments and invoicing are handled by Stripe. VAT is calculated automatically based on your billing address.
• Except where required by law, fees are non-refundable.

5. Your content and data

You retain all rights to product data, images, copy and other materials you upload ("Customer Content"). You grant epody a limited licence to process Customer Content solely to provide the Service, including running AI-based quality assessments. epody does not use Customer Content to train third-party foundation models.

6. Acceptable use

You agree not to:

• upload unlawful, infringing, harmful or misleading content;
• attempt to reverse-engineer, disrupt or overload the Service;
• use the Service to submit content on behalf of a third party without their permission;
• use automated means to abuse SKU allowances or scoring endpoints.

7. AI-generated output

Scores, recommendations and rewritten copy are produced with the assistance of AI models. While we work hard to make them useful, they may contain errors and are provided for your review. You are responsible for the final content you publish on your storefront.

8. Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may perform maintenance and update features at any time.

9. Liability

To the maximum extent permitted by law, epody's total liability for any claim arising out of the Service is limited to the fees you paid in the twelve months before the claim. We are not liable for indirect or consequential losses. Nothing in these terms limits liability for death, personal injury caused by negligence, or fraud.

10. Termination

We may suspend or terminate access if you materially breach these terms or fail to pay. On termination, your right to access the Service ends; you may request an export of your Customer Content for a reasonable period afterwards.

11. Changes

We may update these terms from time to time. Material changes will be notified in-app or by email. Continued use after changes constitutes acceptance.

12. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute.

13. Contact

Questions? Email info@eprim.co.uk.